Check Your Kmart Gift Card Balance (Online, Phone, App)

Checking your Kmart gift card balance shouldn’t require a treasure hunt. Whether you’ve received a card for a birthday or just picked one up for a gift, there are quick ways to find out how much is left. This guide pulls together the official balance check methods for Kmart Australia and New Zealand — from online portals to a simple phone call.

Kmart stores in Australia: over 200 ·
Kmart stores in New Zealand: over 50 ·
Balance check methods: 4 (online, phone, app, receipt) ·
Typical gift card value: $25–$100

Five numbers, one pattern: Kmart gift cards are issued with a 17-digit card number and a 4-digit PIN, and those two pieces of data unlock every balance check method.

The implication: most users have more than one way to check their balance, but the card number and PIN are always required.

How do I check my Kmart gift card balance online?

Steps to check Kmart gift card balance using the Kmart Australia website

• Go to Kmart Australia (gift card section) and click “Check Balance”.
• Enter the 17-digit card number and the 4-digit PIN found on the back of the card.
• The balance appears instantly on screen.

Checking balance on the Kmart NZ gift card portal

• Visit Kmart NZ (gift card management portal).
• Input the same 17-digit card number and 4-digit PIN.
• Your balance will be displayed after submission.

What this means: the online method is the fastest, but you must have the card in hand to read the number and PIN.

What is the Kmart gift card balance phone number?

Phone number for Kmart gift card balance inquiries in Australia

• Call 1800 124 000 — have your card number and PIN ready.

New Zealand phone support for Kmart gift cards

• Dial 0800 729 282 (also listed as 0508 456 278 in some terms).
• Support hours vary; best to call during standard business hours.

The pattern: phone support is a solid backup, but wait times may apply and you’ll need to read out the card details.

Is there a Kmart gift card balance app?

Official Kmart app balance check feature

• Download the free Kmart app from the App Store or Google Play.
• Log in with your Kmart account (or create one).
• Navigate to the gift card wallet section to view the balance.

Third-party apps that support Kmart gift card balance

• Some wallets like Prezzee (digital gift card platform) show the balance for Kmart cards stored in your account.
• These apps require you to link the card using the card number and PIN.

Why this matters: the app method is convenient if you already use Kmart online shopping, but you still need the card details to add it.

How can I check my Kmart gift card balance without the card?

Using purchase receipt to find balance

• The receipt that came with the gift card shows the card number and the initial balance.
• Use that number online or over the phone — but you’ll still need the PIN (which is usually on the card itself).

Contacting customer service with card details

• If you have lost the card but have the receipt, Kmart customer service may be able to look up the balance with the card number and proof of purchase.
• Without the card number and PIN, online and phone checks are not possible.

The trade-off: without the physical card, your options are limited. Keep the receipt as proof of purchase.

Does a Kmart gift card expire?

Expiry policy for Kmart gift cards in Australia

• Australian law mandates a minimum three-year expiry for gift cards purchased from 1 November 2019 (ACCC (Australian regulator)).
• Kmart Australia gift cards do not expire — they are valid indefinitely.

Expiry rules for Kmart NZ gift cards

• According to Kmart NZ Gift Cards Terms and Conditions, physical cards are valid for four years from issue.
• E-gift cards also follow the same four-year validity.

The catch: while standard Kmart cards in Australia never expire, promotional or third-party cards may have different expiry terms — always check the fine print.

Step-by-step balance check instructions

Each method follows the same core flow: locate your 17-digit card number and 4-digit PIN, then choose your channel.

1. Online: Open Kmart Australia (official gift card page) or the Kmart NZ (gift card portal). Enter card number and PIN. Click check.
2. Phone: Call 1800 124 000 (AU) or 0800 729 282 (NZ). Follow the prompts and enter the card number and PIN when asked.
3. App: Download the Kmart app, log in, and go to the gift card wallet. Add the card if not already linked.
4. Receipt: Find the card number on the original receipt. Use it online or call support — but you’ll still need the PIN for most checks.

The implication: whichever method you pick, you won’t get far without the 17-digit number and the 4-digit PIN. Store them safely.

What Kmart and experts say

Kmart Australia states that gift card balances can be checked on the purchase receipt or online at the card management service.

— Kmart Australia (official gift card category page)

Prezzee notes that Kmart gift cards are redeemable in store by selecting Voucher as the tender, then scanning the barcode and entering the 4-digit PIN. The card is not redeemable online.

— Prezzee Help Center (digital gift card platform)

The ACCC reminds businesses that gift cards purchased after 1 November 2019 must be redeemable for at least three years and cannot carry post-supply fees like balance-inquiry or inactivity fees.

— ACCC (Australian Competition and Consumer Commission)

For Kmart shoppers in Australia and New Zealand, the message is clear: keep your card number and PIN handy, and check your balance before you shop. Without those two pieces of data, even the best customer service line can’t help you.

Related reading: Check your Kmart gift card balance online · How to check your Kmart gift card balance

For a detailed guide on Kmart gift card balances, including terms and usage tips, you can refer to detailed guide on Kmart gift card balances.

Frequently asked questions