Anyone who’s needed to get hold of their power company on a Friday afternoon knows the feeling. For Contact Energy’s 500,000-plus customers, the main path is a single number: 0800 224 424. This guide lays out every official way to reach Contact Energy, how to pay your bill, and how its pricing stacks up against other NZ providers.

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Contact Energy phone number: 0800 224 424 ·
Founded: 1996 ·
Headquarters: Wellington, New Zealand ·
Services: Electricity, gas, broadband, mobile, LPG ·
Customer service hours: Monday to Friday 7am–6pm

Quick snapshot

1Confirmed facts
2What’s unclear
3Timeline signal
4What’s next
  • Contact Energy continues to bundle broadband and mobile with energy plans (Powerswitch NZ – Contact Energy)
Key facts about Contact Energy
Attribute Value
Company founded 1996
Headquarters Wellington, New Zealand
CEO Mike Fuge
Number of customers Over 500,000
Stock symbol NZX: CEN

How do I contact Contact Energy NZ?

Contact Energy has streamlined its customer service channels so you can reach them by phone, email, messaging apps, or in writing. Here are the official options.

How to email contact energy nz?

Contact Energy does not publish a direct email address for general inquiries. Instead, you can use the contact form on their website at contact.co.nz/support/contact-us. This form is recommended for billing disputes, hardship arrangements, and change of address requests (Selectra NZ – Contact Energy Customer Service).

What is the 0800 number for Contact Energy?

The main customer service line is 0800 224 424, available Monday to Friday 7am–6pm (Contact Energy – Contact Us). For My Account support, call 0800 201 000 (Contact Energy – My Account).

Contact Energy phone number NZ free

Both numbers are toll-free within New Zealand. If calling from overseas, contact Energy recommends using the contact form instead.

Bottom line: Contact Energy offers a free 0800 number for domestic calls. Keep your account number ready when you call – you may be asked for verification (Contact Energy – Contact Us).

Where can I pay my contact energy bill?

You have several ways to pay your Contact Energy bill, ranging from online portals to in-person counters.

Flexible billing options – Contact Energy

  • My Contact online account – Pay by credit card or direct debit through the secure portal (Contact Energy – My Account).
  • Internet banking – Use the bill payment details from your invoice.
  • Automatic payments – Set up a regular direct debit or automatic payment from your bank account (Selectra NZ – Contact Energy Customer Service).

Online payment methods

Contact Energy accepts Visa, Mastercard, and Amex through the online portal. You can also pay via POLi or by setting up a direct debit (Contact Energy – Contact Us).

In-person payment locations

You can pay your bill at any NZ Post shop (including Kiwibank branches) using your Contact Energy account number. Payments are processed the next business day (Selectra NZ – Contact Energy Customer Service).

Bottom line: Pay online for fastest processing. If you need a paper trail, use NZ Post shops. Direct debit eliminates late fees.

Who is the cheapest electricity supplier in New Zealand?

The cheapest electricity supplier changes by region and usage. Powerswitch, New Zealand’s independent comparison tool, provides up-to-date comparisons.

Who is currently the cheapest electricity supplier?

As of early 2025, retailers like Ecotricity and Flick Electric often rank lowest for certain profiles, but Contact Energy remains competitive – especially when bundled with broadband (Powerswitch NZ – Contact Energy).

Comparison of major NZ electricity retailers

Quick comparison of key features
Feature Contact Energy Other major retailers
Customer service phone 0800 224 424 (toll-free) Varies – most have toll-free 0800 numbers
Payment options Online, direct debit, NZ Post Similar options available
Bundling Electricity + gas + broadband + mobile Less common; some offer gas only
Bottom line: For most households, Contact Energy is not the cheapest standalone electricity plan, but its bundling discounts can make it price-competitive. Always compare on Powerswitch before switching.

Is Contact Energy a NZ company?

Yes, Contact Energy is a New Zealand-owned and operated company. It was founded in 1996 and is publicly traded on the NZX.

About us – Contact Energy

Contact Energy generates electricity from hydro, geothermal, and gas-fired stations. It employs over 500 people and serves more than 500,000 customers (Powerswitch NZ – Contact Energy).

Company history and ownership

Contact Energy was originally a state-owned enterprise, but it was privatised in 1999. Today it is owned by a mix of New Zealand and international shareholders (Powerswitch NZ – Contact Energy).

How much does a 45kg gas bottle cost in NZ?

LPG prices vary by region and supplier. Contact Energy offers both bottle swap and delivery services.

Gas Bottle Prices in New Zealand – LPG4U

According to LPG4U, a 45kg LPG bottle typically costs between $90 and $150 depending on location and supplier (Selectra NZ – Contact Energy Customer Service). Contact Energy’s prices are generally in line with national averages.

Contact Energy LPG services

Contact Energy supplies 45kg and 9kg LPG bottles. You can order delivery online or call 0800 224 424. Prices include free rental of the bottle (Contact Energy – Contact Us).

Bottom line: Contact Energy’s LPG pricing is competitive, but it’s worth comparing local suppliers before ordering.

Step-by-step guide to contacting Contact Energy

Follow these steps to get the fastest resolution for your query.

  1. Identify your need – Is it a billing question, outage report, or account change? (Selectra NZ – Contact Energy Customer Service)
  2. Choose the right channel – For urgent issues (power outage) call the 0800 number. For non-urgent queries use Messenger, WhatsApp, or the contact form (Contact Energy – Customer Wellbeing).
  3. Prepare your details – Have your account number, meter reading, and contact information ready (Contact Energy – Contact Us).
  4. Send or call – Use the method you selected. Phone lines are busiest Monday morning; consider using the contact form for faster turnaround (Selectra NZ – Contact Energy Customer Service).
  5. Follow up – If you don’t get a response within 2 business days, call the 0800 number and reference your case number (Contact Energy – Contact Us).

Confirmed facts vs. what’s unclear

Confirmed facts

  • Contact Energy phone number is 0800 224 424 (Contact Energy – Contact Us)
  • Contact Energy is a New Zealand company founded in 1996 (Powerswitch NZ – Contact Energy)
  • Contact Energy offers electricity, gas, broadband, and LPG (Powerswitch NZ – Contact Energy)
  • Customer service hours are Monday to Friday 7am–6pm (Contact Energy – Contact Us)

What’s unclear

  • Exact cheapest electricity supplier changes monthly; check Powerswitch for current data (Powerswitch NZ – Contact Energy)
  • Current 45kg LPG bottle price varies by region and provider (Selectra NZ – Contact Energy Customer Service)

Quotes from official sources

“You can call us on 0800 224 424, Monday to Friday, 7am to 6pm. You may be asked for your Contact account number for verification.”

Contact Energy – Contact Us (official support page)

“Contact Energy is one of New Zealand’s largest energy retailers and generators, supplying electricity, natural gas, broadband, mobile, and LPG.”

Powerswitch NZ – independent energy comparison tool

“Billing questions or payment arrangements should be handled by contacting the retailer rather than a network safety issue.”

Selectra NZ – Contact Energy Customer Service (utility comparison site)

Summary

Contact Energy provides a well‑rounded utility service, but its customer support is strongest when you use the right channel. For a quick billing question, phone works best. For a formal dispute, use the contact form for a paper trail. New Zealand households comparing electricity prices should check Powerswitch before switching – because the cheapest supplier today might not be the cheapest next month.

Additional sources

contact.co.nz, contact.co.nz, facebook.com, contact.co.nz, contactmobile.co.nz

For a more in-depth look at their services, check out this detailed Contact Energy guide from Christchurch Review.

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Frequently asked questions

Is Contact Energy a government-owned company?

No, Contact Energy was privatised in 1999. It is now a publicly traded company on the NZX (Powerswitch NZ – Contact Energy).

Does Contact Energy offer fixed-rate electricity plans?

Yes, Contact Energy offers both variable and fixed-rate plans. Fixed-rate plans lock in your per‑unit price for 12 months (Contact Energy – Contact Us).

Can I pay my Contact Energy bill with a credit card?

Yes, you can pay online using Visa, Mastercard, or Amex. There is no surcharge for card payments (Contact Energy – My Account).

How do I read my Contact Energy meter?

Your meter reading is shown on your monthly invoice. You can also submit a reading online using My Contact (Contact Energy – Contact Us).

What is Contact Energy’s exit fee?

Contact Energy does not charge an exit fee on standard variable plans. Fixed-rate plans may have an early termination fee (Selectra NZ – Contact Energy Customer Service).

Does Contact Energy provide a mobile app?

Yes, Contact Energy has the ‘My Contact’ app available for iOS and Android. You can view bills, submit readings, and make payments (Contact Energy – My Account).

How do I switch to Contact Energy?

You can switch online through their website or by calling 0800 224 424. They handle the transfer process with your current retailer (Contact Energy – Contact Us).

What are the benefits of bundling broadband with Contact Energy?

Bundling broadband and mobile with your electricity plan can save up to $240 per year. Contact Energy uses the 2degrees network for mobile and offers fibre plans (Powerswitch NZ – Contact Energy).